Customer service is an essential ingredient for a successful business Customer service is something which impacts strongly on all of us, whether as business people or customers. It is the level of customer service which dictates whether we come back to buy more or vow never to return. Let me give an example. Recently my […]
New coaching journeys now available. Business and Personal Coaching are commonly used in the work environment and are extremely effective in creating change in people. Life coaching takes a holistic ... Read More »
Personal Development Profiles – The Insights Discovery® System. I’ve used these personal development profiles over the last 20 years and the feedback I get is invariably positive.The Insights Discovery® system ... Read More »
Coaching with Insights Discovery profiles I often use Insights Discovery profiles before starting a course of coaching with a client. In my experience Insights Discovery profiles have the most impact on my clients. The client answers an online questionnaire about their preferred behaviour styles and their responses generate a report. This 20 page report outlines their strengths, areas for improvement, blind […]
What can you learn about presentation skills from delegate feedback? In this series on presentation skills we’ve previously looked at the benefits of giving presentations, overcoming the barriers, effective preparation and different presentation styles. Preparing and rehearsing the delivery of your presentation is essential. It’s also important to think about things from the perspective of […]
How do you make sure your presentation style is up to the mark? In the previous posts in this series we looked at the benefits of giving presentations, some of the barriers to doing so, the importance of good preparation and how environment, objective and structure all need to be considered. Now we look at […]
Effective presentation – what do you want to achieve?
Make sure you deliver an effective presentation Presentations can take up valuable time and resources so it’s important to make sure there are benefits for both you and your audience. You want to deliver an effective presentation, don’t you? If you’re asked to prepare and deliver a presentation, always check that there is a clear objective. […]
How to put a presentation together
Four tips on how to put a presentation together In the previous blog post on successful presentations we looked at the benefits of giving presentations, the barriers to doing it, and started to look at preparation. This post looks at how to put a presentation together so that your preparation prepares you for success. Remember the six […]
Giving successful presentations Successful presentations don’t just happen. They need lots of preparation, specific skills and the right state of mind. It is said that people fear presentations more than they do death! Have you given presentations before? What was it like? Do you find giving presentations difficult? The objective of this article is to […]
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